Support
We've got your back.
Stuck on a listing, a chat, or your account? Here's how to get help fast.
Email support
Send us a note at info@bleibhaus.com. We reply within one working day, in English or German, from our team in Amberg.
Common issues
- Can't verify your phone number — make sure you typed the country code (+49 for Germany).
- Landlord hasn't replied — most owners answer within 48 hours; a short, polite first message helps.
- Anmeldung filter shows nothing — try widening your city radius or dates.
- App crashes on launch — update to the latest version from the App Store or Google Play.
Report a listing
If a listing looks like a scam, email info@bleibhaus.com with the listing link and a short note. We review every report manually.
Account & data
To delete your account or request a copy of your data, email info@bleibhaus.com from the address you signed up with.